Refund Policy:

Customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

Returns:

You have to explain the full and authentic reason to refund a product. Our head team will decide whether the product can be refunded or not.

Refunds:

Once we receive your item, we will inspect it and notify you of the status of your refund. If approved, we will initiate a refund to your original method of payment. The time it takes to receive your refund may vary depending on your payment provider.

Exchanges:

We only replace items if they are defective or damaged. We will initiate an order replacement as soon as we recieve the authentic information regarding product’s damage from our side.

If you need to exchange an item, please contact admin@cerozone.com

Shipping:

As we are offering free shipping for you, You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.